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      Multi-factor authentication (MFA) setup

      This article is for Speeki mobile app users who are required to activate their MFA

      Overview

      • Multi-factor authentication (MFA) adds a second layer of security to your Speeki mobile app account.

      • Set up MFA by installing an authenticator app on your mobile device, and following the steps in the Speeki Web Portal or mobile app to complete the process.
      • You may use Google Authenticator or the Authy app for quick and easy authentication.

       

      Requirements for setting up MFA

      • A registered user account and login credentials within the Speeki mobile app.
      • Your organisation's admin has enabled MFA within your Speeki Platform settings.
      • An authenticator app installed on a smartphone, device or computer with an internet connection.
      • A secondary email address, which is different to the one you use to log in to the Speeki mobile app. The system will use this email address to send you instructions on how to reset your MFA after you requested to reset it via the Web Portal or mobile app.

      Set up MFA when logging in or signing up

      You can set up MFA when you log in or sign up via the Speeki web portal or mobile app.

      To set up MFA you'll need to access your organisation's Speeki Web Portal using a web browser or download Speeki mobile app in your smartphone. Follow the steps below to set it up in Speeki Web portal.

      1. Go to your organisation's Speeki Web Portal or https://portal.speeki.com.
      2. If you use https://portal.speeki.com, type your company in the Company Name field then click CONTINUE.
      3. On your organisation's welcome page, click LOG IN button.
      4. Enter your email address and password, then click LOG IN.
      5. Choose an authenticator app. We recommend Google Authenticator but you can use any authenticator app in your mobile's app store or play store, then install the app.
      6. Tap the add icon (+)  then select Scan a QR code. You can follow the steps in Speeki Web portal to add your account to the app.

        If you're using the device you've installed the authenticator app on to navigate the setup flow, you’ll have to tap Enter key instead of scanning the QR code. Switch from your browser app to your authenticator app and tap the add icon (+) then enter your email address and setup key, before continuing in Speeki Web Portal.
      7. Click NEXT, add a secondary email address, then click CONFIRM.

      You're now set up to use MFA next time you log into the Speeki Web Portal or mobile app.

      You can also checkout the steps on the videos below.

      • Web Portal
      • Mobile App

      Setting up MFA when signing up is the same as with logging in.

       

      Set up MFA without a smartphone or tablet

      If you don’t have a smartphone or tablet, you can install an authenticator app on your laptop or desktop computer. If you can't install apps on your work computer yourself, ask your IT team to install an authenticator app for you, either on your computer or your organisation's server. 

      There are a number of authenticator apps available, such as our recommended app Authy. 

      If you want to use Authy on your Windows or Mac computer to log in to Speeki Web Portal, follow the steps below.

      1. Go to your organisation's Speeki Web Portal or https://portal.speeki.com.
      2. If you use https://portal.speeki.com, type your company in the Company Name field then click CONTINUE.
      3. On your organisation's welcome page, click LOG IN button.
      4. Enter your email address and password, then click LOG IN.

      5. In a separate tab on your web browser, go to the Authy website and follow the steps to download Authy to your desktop. 

      6. After installing Authy to your desktop, open it and you will be asked to enter a phone number for verification purposes. It’s only used for the initial setup of Authy. After you enter your phone number, select how you want to receive the verification code, then enter the code to get into Authy. 

      7. Add Speeki Web Portal as an account within Authy. As part of this process, you’ll be prompted to enter a code or key. To find the code or key, return to Speeki Web Portal and click Can't scan the QR code? in Step 2.

      8. Click the generated secret key and it will be automatically copied.

      9. Go back to the Authy app, click on the plus icon to add an account.

      10. Paste the code or key and click Add Account. 

      11. Select one of the options, for example Generic Green, then type 'Speeki Web Portal' on the Account Name field at the top of the screen. (You can name it anything you want but we recommend to name it with something you will remember.)

      12. Select 6-digit as the token length, and click Save.

      13. Once Authy is generating codes, return to Speeki Web Portal then in Step 3, enter the six digit code from the Authy app and click NEXT. 

      14. Add a secondary email address, then click CONFIRM.

      You're now set up to use MFA next time you log into Speeki Web Portal or mobile app.

       

      You can also checkout other videos below on how to manage MFA.

        • How to add or change secondary email address

        • How to reset MFA in Speeki Web Portal
        • How to reset MFA in Speeki Mobile App

         

        If you have any trouble setting up MFA or logging in once it's set up, contact Speeki support and we'd be happy to help you.